Privacy Policy

1. Introduction

Proformatic ("the Service") is operated by Handasa ("we," "us," or "the Company"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our real estate deal analysis platform.

By using Proformatic, you consent to the practices described in this policy.

2. Data We Collect

We collect the following types of information:

Account Information

When you sign up, we collect your name, email address, and authentication credentials. If you subscribe to a paid plan, we collect billing information through our payment processor.

Deal and Analysis Data

Property details, financial assumptions, and analysis results that you create within the Service. This is your data -- we store it to provide the Service to you.

Usage Data

We automatically collect technical information such as your browser type, device information, IP address, pages visited, and actions taken within the Service. This helps us improve performance and user experience.

3. How We Use Your Data

• Providing the Service: Processing your deal analyses, generating reports, and storing your portfolio data.
• Account management: Authenticating your identity, managing subscriptions, and processing payments.
• Communication: Sending transactional emails (e.g., password resets, billing receipts) and, with your consent, product updates.
• Improvement: Analyzing usage patterns in aggregate to improve features, fix bugs, and enhance the Service.
• Legal compliance: Meeting regulatory requirements, preventing fraud, and enforcing our Terms of Service.

We do not sell your personal data to third parties. We do not use your deal analysis data to train machine learning models.

4. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how you use the Service.

• Essential cookies: Required for authentication and core functionality. These cannot be disabled.
• Analytics cookies: Help us understand usage patterns. You can opt out of these through your browser settings.

We do not use third-party advertising cookies or trackers.

5. Third-Party Services

We use trusted third-party services to operate Proformatic. These providers only access your data as needed to perform their functions:

• Neon: Database hosting. Your account data and deal analyses are stored on Neon PostgreSQL infrastructure.
• Stripe: Payment processing. Stripe handles all credit card information directly -- we never store your full card details on our servers.
• Vercel: Application hosting and deployment.

Each provider operates under its own privacy policy and maintains industry-standard security practices. We encourage you to review their policies.

6. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal information and deal data within 30 days, except where retention is required by law (e.g., billing records).

Anonymized, aggregated data that cannot identify you may be retained indefinitely for analytics and product improvement.

7. Data Security

We take reasonable measures to protect your data, including encryption in transit (TLS/SSL), encryption at rest, and access controls on our infrastructure. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data and account.
• Export: Request a machine-readable export of your data.
• Objection: Object to the processing of your data for certain purposes.

To exercise any of these rights, contact us at the email address below. We will respond within 30 days.

9. Children's Privacy

Proformatic is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through a notice within the Service. Your continued use of Proformatic after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at privacy@proformatic.app.